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The Keys to Security Performance

To provide our clients with high quality security services, ABM focuses on three key areas: recruiting, training and retention. Our proven processes ensure that we:

  • select high-caliber people
  • place them in the most appropriate positions
  • train them thoroughly
  • motivate them, and
  • continually update their training.

Recruiting

ABM Security Services seeks the highest-caliber talent available, including former police officers and retired military personnel. A significant percentage of candidates fail to pass our stringent selection process. But ABM’s experienced Human Resources managers know how to identify people with the right qualities and can recruit employees with the skill-sets you need.

Training

The ABM training program includes a variety of components and training mediums such as classroom, video, home study, and handbooks. We own a video training library of more than 200 videos and also offer web-based, on-demand advanced training.

New Employee Training - After orientation, new employees receive training covering:

  • The importance of a Security Officer
  • Characteristics of a “good” Security Officer
  • Responsibilities & functions of the Security Officer
  • Patrolling
  • Report writing
  • Security Officer safety
  • Fire/life safety
  • Client service
  • Performance evaluations
  • Powers of arrest
  • Public relations

At the conclusion of each class, we administer a written examination that the employee must successfully complete. We individually discuss any errors to ensure the employee understands the correct answers.

On-The-Job Training - Each Security Officer also participates in customized On-The-Job (OJT) training, which provides site-specific job instruction as well as continuing training in core subjects. Our Site Supervisor conducts the initial OJT. This supervisor is thoroughly familiar with the client property and its specific requirements. OJT includes the following:

Access control

Alarm response procedures

Appearance & image

Being assertive without being rude

Communication

Diversity awareness

Emergency call list

Policies & procedures

Escorts

Fire/life safety training

Fire protection training

Fire-fighting procedures

History of the property

Inspection - security, fire & safety

Introduction to the organization

Parking regulations

Patrol, buildings & perimeters

Police liaison

Post orders

Public relations

Radio & telephone communications

Requirements of the property

Security chain of command

Security procedures

Sexual harassment

Special assignments

Strategic community locations

Your professional image

 

Specialized Officer Training - ABM Security Services offers specialized training through video-based modules on-site, online and on-demand. This online learning academy provides real-time web access to curriculum, schedules and testing. The extensive curriculum offers more than 70 programs for customizing individual positions and site requirements. Components include: 

Automated External Defibrillator (AED)

Behavior motivation

Career development

Communication

Employee evaluation

Ergonomics

Leadership development

Safety management

Sexual harassment

Substance abuse

Time & stress management

   

Retention

High employee retention allows ABM to provide you with consistent, reliable service. We value our Security Officers’ contributions and are committed to encouraging long careers with us. We do this a number of ways, most notably:

  • Employee Recognition: One of the most powerful motivating factors is recognition for a job well done. We use communications and awards to acknowledge and thank our high-performing employees.

  • Workplace Conditions: Everyone has a right to work in a safe workplace. Our safety program helps ensure that. Additionally, our work culture is one of respect. Employees are more likely to commit to a long-term work relationship if they are treated as important contributors to the company’s and client’s success.

  • Advancement Opportunities: Realistic promotion opportunities are very strong motivators, as they show employees a path toward a better financial future. ABM hires from within whenever possible. Some of our top executives came up through the ranks and serve as examples of this philosophy.

From hiring to training and retention, ABM Security Services focuses on excellence. Well-trained and motivated employees help us meet the needs of the industries we serve. Learn more about how we can help you.