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What we do to drive continuous improvement and quality assurance
Clients prefer ABM’s integrated facility management and maintenance solutions because of our focus on innovation and continuous improvement. Every facility is different and requires a unique approach. We believe the application and combination of proven energy conservation measures and operating efficiencies drive the most savings and performance over time. Our team leverages a playbook approach to analyzing current conditions and operations to determine the best project schedule during the transformation phase. The following is a sample process diagram that illustrates a typical listing of projects or business cases at a new facility:
Governance and Quality Assurance
We drive performance and quality assurance through a relationship management and governance approach. Our approach includes:
- Clear communication structure that identifies each team member’s direct responsibility or accountability, and those team members that need to be only consulted or informed.
- A process to continually circulate subject matter experts, senior managers, and specialists into the relationship to address continual improvement opportunities and ideas.
- A way to measure client satisfaction at all levels of the organization.
- Alignment of interests through performance metrics tied to incentives and penalties and a method to continually evolve metrics to our clients’ changing objectives.
- Accurate accounting and reporting of performance.
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