Quality Through ABM Technology

You can take advantage of ABM’s industry-leading expertise in facility maintenance technology. Because we develop our own proprietary systems, we can easily customize them for any customer.  

ABM has consistently earned a place in the top half of the InformationWeek 500, an annual ranking of the nation’s most innovative users of business technology. Our primary technologies include:

Web-based systems:  ABM is an industry leader in developing the standard for computerized preventive maintenance and work order management. Our computerized program is available to you as a web enterprise solution with the same robust yet easy-to-use features, including:

• Equipment and supply detailed inventory
• Task management and scheduling
• Preloaded equipment profiles
• Preloaded OSHA and NFPA safety compliance program
• Equipment history logs
• Energy management tools
• Full customizable reporting functions
• Dispatch work orders via fax, printer, pager, etc.
• Encryption and password protection
• Professionally hosted on a redundant server
• Remote monitoring and updating of tasks by ABM’s management team
• Exports to Excel and other electronic formats
  
  

Cost accounting and reporting systems: With extensive experience gained from working with hundreds of clients, we have developed a series of report templates to help create reports that meet our customers’ needs.

Live customer support: ABM supports our teams with real-time computer and software support. We provide a fully integrated solution for facility maintenance, customized to our clients’ needs.

Technical intranet site: Our Preventative Maintenance site provides access to ABM’s safety and training information. This site is a tremendous resource for our technical staff to share information, ideas and local resources, thereby keeping your facility running smoothly and saving costs.

All of our technologies are protected by a sophisticated firewall system that the ABM internal IT staff manages. As an additional safeguard, we have engaged a third party expert to maintain a continuous disaster plan that will recover ABM’s critical electronic data to a secure off-site location.   

Quality
It’s vitally important to us that we maintain consistency across our national portfolio. ABM has made the investment to become ISO 9000 compliant and certified. The International Organization for Standardization (ISO) is the leading agency for guiding businesses in quality management objectives and is recognized internationally as the benchmark for quality companies. ABM Engineering recognized a need to invest in this valuable and prestigious business standards process. To our customers, ISO means:

• A clear focus on providing what we promise
• Well-defined policies and procedures centered around our clients’ business objectives
• Internal and external quality reviews to insure that we are meeting performance, efficiency and safety compliance benchmarks
• Continual performance improvement.
  
  

Our ISO process ensures that:

• Our employees are accountable for their respective roles in delivering quality service
• Our employees understand your objectives
• We meet your objectives
• Our employees have the training, tools and support to succeed
• We create clear and measurable goals, communicate them effectively and measure performance
• We remedy any areas requiring improvement from the previous audit.
  
  

Communications
In working with ABM Engineering Services, you’ll find we have created a corporate culture of listening and responding to our customers. In response to their feedback, we have established a robust management and technical support team to meet their needs:

• Our network of regional and district managers provide direct geographic expertise across the country.
•  We establish account managers for clients who have broad geographic challenges and require a single point of contact to coordinate initiatives across large multi-regional portfolios.
• Our senior professionals and specialists directly assist our clients with a range of needs, including technical advice, energy conservation, union relations, recruiting, safety, technology, material handling, personnel analysis, consolidated billing services, accounting support, and more.
• Because we value the need to communicate with our clients regularly, we build communication schedules and governance committees into our transition and account management plans.
• Moreover, we want to know how we can improve. Integral with our ISO program, we survey our clients annually to ensure that we deliver on our promises. 

Learn more about how ABM Engineering Services can help you.