ABM Technology Ensures Quality

You can take advantage of ABM’s industry-leading expertise in facility maintenance technology. Because we develop our own proprietary systems, we can easily customize them for any customer.  

We consistently rank in the top half of the InformationWeek 500, an annual study of the nation’s most innovative users of business technology. Our primary technologies include:

Web-based systems:  ABM is an industry leader in developing the standard for computerized preventive maintenance and work order management. This PC-based program is available to you as a web enterprise solution with the same robust yet easy-to-use features, including:

• Equipment and supply detailed inventory
• Task management and scheduling
• Preloaded equipment profiles
• Preloaded OSHA and NFPA safety compliance program
• Equipment history logs
• Energy management tools
• Full customizable reporting functions
• Dispatch work orders via fax, printer, pager, etc.
• Encryption and password protection
• Professionally hosted on a redundant server
• Remote monitoring and updating of tasks by ABM’s management team
• Exports to Excel and other electronic formats
  
  

National Service Center:  Through our 24-hour call center, we employ call-capturing technology that timestamps each work order and automatically identifies contacts and supplier information for each site. This allows our dispatch technicians to respond to your requests immediately. Our call center technology then prompts closure of each request and updates our reporting and accounting files so we can immediately report on – and you can immediately view – the status of any work order.

Technical intranet site: Our Preventative Maintenance site provides access to ABM’s safety and training information. This site is a tremendous resource for our technical staff to share information, ideas, and local resources, thereby keeping your facility running smoothly and saving costs.

Cost accounting and reporting systems:  With extensive experience gained from working with hundreds of clients, we have developed a series of management templates to deliver reports that meet our customer’s needs.  

All of our technologies are protected by a sophisticated firewall system managed by the ABM internal IT staff. As an additional safeguard, we have engaged a third party expert to maintain a continuous disaster plan that will recover ABM’s critical electronic data to a secure off-site location.   

Quality
It’s vitally important to us that we maintain consistency across our national portfolio. ABM Facility Services has defined quality standards that deliver:

• A clear focus on providing what we promise
• Well-defined policies and procedures centered around our clients’ business objectives
• Internal and external quality reviews to insure that we are meeting performance, efficiency and safety compliance benchmarks
• Continual performance improvement.
  
  

Through a dedicated and trained staff who administer our quality program, the ABM process ensures you that:

• Our employees are accountable for their respective roles in delivering quality service
• Our employees understand your objectives
• We meet your objectives
• Our employees have the training, tools and support to succeed
• We create clear and measurable goals, communicate them effectively and measure performance
• We remedy any areas requiring improvement from the previous audit.

Communications
In working with ABM Facility Services, you’ll find we have created a corporate culture of listening and responding to our customers.  Through technology and an emphasis on quality, we deliver:

•  A network of regional and district managers who provide direct geographic expertise across the country and can respond quickly to urgent property needs.
• Account managers for clients who have broad geographic challenges and require a single point of contact to coordinate initiatives across large multi-regional portfolios.
• Senior professionals and specialists to directly assist you with a range of needs, including cost benchmarking, supplier networks, national pricing agreements, technical advice, energy conservation, recruiting, labor relations, safety, technology, material handling, personnel analysis, consolidated billing services, accounting support, and more.
• Customer service training for our managers so we can deliver the same excellent service and professional communication anywhere in the country. 
• Communication schedules built into our transition and account management plans. Moreover, we want to know how we can improve. We survey customers regularly to ensure we deliver on our promises.