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From Parking Lot to Plane Seat

Through our unmatched aviation support services, we can help you be more dynamic and successful in today’s
competitive industry.

Our experience, people, services, and flexibility make us the only single-source provider to meet the unique needs of airports and airlines of all sizes.

And, we help you reduce operating costs, boost revenues, and positively impact the overall experience of your travelers.

A History of Success

In 2012, we acquired Air Serv, a leader in passenger services, to significantly expand our capabilities in servicing the aviation industry.

Starting from humble beginnings as a small outsourcing company in 1979, Air Serv grew to become the largest single-source U.S.-based aviation support solution provider in the world.

Together Air Serv and ABM now provide unmatched end-to-end commercial aviation support services to the world’s top airports and airlines.

In 2012, we acquired Air Serv, a leader in passenger services, to significantly expand our capabilities in servicing the aviation industry.

Starting from humble beginnings as a small outsourcing company in 1979, Air Serv grew to become the largest single-source U.S.-based aviation support solution provider in the world.

Together Air Serv and ABM now provide unmatched end-to-end commercial aviation support services to the world’s top airports and airlines.

Meet Our Leader:

Tom Marano, President & EVP

As EVP and president of ABM’s Aviation Group, Tom is responsible for the strategy and growth of the aviation business. After taking leadership in 2012 through ABM’s acquisition of Air Serv, ABM’s aviation division has reached record high growth of more than $800M in revenue. In this time, ABM has also built an unmatched portfolio of business that includes more than 100 airports globally, as well as many of the top airline providers in the U.S.

Prior to co-founding Air Serv Corporation, Tom was the President and Chief Operating Officer for AHL Services, Inc. During his six years there, he was instrumental in helping the company’s U.S. business grow from $60M to $600M. Before that he was Vice President of Sales and Marketing for the Fountain Division of The Coca-Cola Company, where he rebuilt and restructured the division and established the field marketing organization. Tom also previously served in a variety of marketing and operational management roles at Apple Computer Corporation and Pepsi-Cola Company.

Tom received a Bachelor of Science in Education from the University of Virginia and a Master of Science in Systems Management from the University of Southern California.

Innovation Is in Our DNA

We thrive on innovation, embrace technology, and cultivate collaboration.

We continually look for ways to improve programs and processes and be more efficient, add quality and value to our service offerings, and operate to the highest safety standards.

Technology

We leverage cutting-edge technology — such as parking automation, mobile apps, and passenger tracking — to offer value-added benefits for passengers and increase revenue.

We also continually enhance our infrastructure — with information technology system upgrades, back-office automation and business analytics systems, and mobile communication platforms — to streamline operations.

Culture of Safety

Safety is at the core of our culture.

We work closely with regulatory agencies, clients, and industry experts to design and implement structured and integrated safety programs to maintain high levels of productivity, compliance, and
risk mitigation.

Quality Management

We are positioned to remain the leader in delivering the highest quality and value to customers through our ability to deliver strong local management, best practice processes and standards, and performance management.

Our state-of-the-art quality management, work order technology, and business intelligence tools provide real-time visibility into each service line and transform raw business data into actionable insight for continuous improvement.

Explore Our Services!