ABM Facility Services is an industry leader in developing facility maintenance technology.  Because we develop our own proprietary systems, we can easily customize them for any client.  

Infoweek recently ranked ABM as one of the top 500 companies who best utilize technology. Our primary technologies include:

• Web-based preventive maintenance and work order management systems:  ABM has developed the industry standard for computerized preventive maintenance and work order management.  This PC-based program is available as a web enterprise solution with the same robust yet easy-to-use features, including:
  
  
• Equipment and supply detailed inventory
• Task management and scheduling
• Preloaded equipment profiles
• Preloaded OSHA and NFPA safety compliance program
• Equipment history logs
• Energy management tools
• Full customizable reporting functions
• Dispatch work orders via fax, printer, pager, etc.
• Encryption and password protection
• Professionally hosted on a redundant server
• Remote monitoring and updating of tasks by ABM’s management team
• Exports to Excel and other electronic formats
  
  
• National Service Center:  Through our 24-hour call center, we employ call capturing technology that time stamps each work order and automatically identifies contacts and supplier information for each site, allowing our dispatch technicians to respond immediately.  Our call center technology then prompts closure of each request and updates our reporting and accounting tables so we can immediately report on the status of any work order.
  
  
• Technical intranet site: Our Preventative Maintenance site provides access to ABM’s safety and training information.  This site is a tremendous resource for our technical staff to share information, ideas, and local resources.
  
  
• Cost accounting and reporting systems:  With extensive experience gained from working with hundreds of clients, we have developed a series of management templates to deliver reports that meet our client’s needs.  
  
  
• Live customer support: ABM’s Electronic Services Division supports our teams with computer and software support.  We provide a fully integrated solution for facility maintenance, customized to our clients’ needs.

All of ABM Facility Services’ technologies are protected by a sophisticated firewall system managed by the ABM internal IT staff.  As added protection, we have engaged Sunguard to maintain a continuous disaster plan which will recover ABM’s critical electronic data to a hot site in Scottsdale, Arizona.   

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