AI and the next era of facility care
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Transcript
Four ABM experts share insights on leveraging artificial intelligence to unlock new possibilities for performance, security, and client satisfaction.
Reshmi Chakraborty, VP of Technology
Stacy Hughes, SVP & CISO
Kayla Oliver, Head of Products, Partnerships, and Innovation
Bob Clarke, SVP of Client Experience & Operations Support
Artificial intelligence is reshaping the future of facility operations, moving organizations from reactive problem-solving to proactive, data-driven strategies.
In this webinar, hosted by Facility Executive Magazine and presented by ABM, leaders from across technology, operations, client engagement, and cybersecurity share how AI is unlocking new levels of efficiency, sustainability, and occupant satisfaction. From predictive maintenance to personalized client experiences, the conversation highlights both the opportunities and the challenges of adopting AI in facilities management. And, what it will take to be future-ready. Watch the full webinar below.
Key Takeaways
- AI is transforming facility operations from reactive to proactive
AI technologies—machine learning, predictive analytics, computer vision, and generative AI—are shifting facility operations away from reactive maintenance and schedule-based tasks. With real-time insights from IoT sensors and AI models, facility leaders can anticipate issues, optimize energy use, and improve space utilization before problems arise.
Explore how AI and real-time data are shaping the future of facilities with Kayla Oliver.
- Strong data foundations drive AI success
AI is only as effective as the data it runs on. Reliable, scalable, and well-governed data pipelines are critical. Without accurate inputs, predictive maintenance, space optimization, or workforce allocation systems risk failure. Clear alignment between data strategy and business goals ensures AI delivers measurable impact rather than vague promises.
Read Reshmi Chakraborty’s insights on building scalable, reliable data frameworks for AI.
- Cybersecurity and governance must evolve with AI
AI integration into facility systems brings new vulnerabilities. Governance frameworks, including AI policies, inventory of use cases, testing environments, and compliance checks are essential for securing data and preventing misuse. Workforce education is equally important, as cybercriminals now leverage AI for sophisticated phishing and impersonation attacks.
See how Stacy Hughes approaches AI governance and cybersecurity in facilities.
- AI elevates client and occupant experiences
AI isn’t only about efficiency. It’s also about personalization. From predictive analytics that tailor reporting for clients, to automated comfort controls (lighting, temperature, air quality), to chatbots and workplace experience apps, AI enables more engaging, responsive, and frictionless experiences. Many clients, particularly strategic clients, benefit from dashboards, predictive services, and intelligent communication that strengthen relationships and improve retention.
Discover Bob Clarke’s perspective on how AI enhances client relationships and occupant satisfaction.
- Future-ready facilities will be data ecosystems powered by AI
Facilities are rapidly becoming ecosystems of interconnected data. Think CMMS, energy systems, occupancy, and environmental sensors. The next frontier of AI in facilities will include more advanced predictive maintenance, intelligent work order prioritization, conversational AI assistants, and the integration of digital twins and robotics. These advancements will enable facility teams to optimize resources, drive sustainability, and continuously enhance occupant well-being.
Explore Kayla Oliver’s vision for data-driven, predictive facilities.
