ABM Contributor:
Eugenio Burnier
Senior Vice President of ABM Performance Solutions

Executive Summary

• Integrated facility services are evolving to meet rising demands for efficiency, sustainability, and resilience.
• ABM Performance Solutions delivers measurable outcomes through integration, transparency, and self-performance.
• Clients receive support by outsourcing operations to an accountable partner with specialized expertise.
• Technology and workforce investment drive predictive, data-informed facilities that adapt to changing needs.
• Sustainability, simplicity, and measurable ROI are the cornerstones of ABM’s performance-driven model.

Integration as a performance strategy

Facility operations are at an inflection point. For many organizations, the traditional model of managing multiple vendors across separate contracts no longer supports the efficiency and insight required to compete. These themes were explored in a recent conversation on Facility Resilience, a podcast from Facility Executive magazine. Eugenio Burnier, Senior Vice President of ABM Performance Solutions, discussed how ABM’s integrated solutions offering represents a new model that unifies operations, data, and accountability to deliver measurable outcomes.

“Over the past five years, we’ve seen a significant shift toward efficiency, sustainability, and resiliency,” Burnier explained. “Companies are moving from in-house facility teams to integrated partnerships that help them focus on their core mission while we handle the rest.”

That focus is key. Whether a university, manufacturing plant, or corporate campus, organizations that outsource to ABM gain the ability to redirect time and resources toward what drives their growth.

A model built on accountability and transparency

ABM Performance Solutions integrates every aspect of facility management, from HVAC, electrical, and janitorial services to energy management and electrification, under a single contract. Nearly all services are self-performed by ABM teams, giving clients direct control over quality and safety. “We’re not just managing vendors,” Burnier explained. “We’re actively delivering the services ourselves.”

That self-performance culture is reinforced by what Burnier calls the “10-foot radius” mindset. Each team member takes ownership of everything within their immediate surroundings. “If an employee sees something outside their job, they flag it and get it fixed before it becomes a problem. That mindset drives accountability and creates a better facility experience.”

Transparency strengthens that accountability. ABM Performance Solutions contracts include measurable KPIs and client dashboards that track uptime, costs, and sustainability performance in real time.

Technology, workforce, and sustainability in balance

 Technology plays a central role in ABM’s performance model. Smart building platforms, predictive analytics, and IoT sensors enable ABM Performance Solutions teams to detect inefficiencies early and optimize asset performance. For example, ABM implemented a custom dashboard and automated work order platform for a leading Silicon Valley manufacturer that reduced costs, decreased emissions, and standardized performance across all sites.

Burnier emphasized that technology is only as effective as the people behind it. “We pair every deployment with onboarding and training so it simplifies, not complicates, operations,” he said. That same philosophy guides ABM’s workforce development programs, which provide technical certifications and career growth pathways.

Sustainability remains foundational to ABM Performance Solutions, with initiatives that deliver both environmental and financial value. Energy audits, retrofits, and system upgrades routinely achieve 20–30% savings.

The one-partner advantage

For facility leaders under pressure to do more with less, integration offers a path to simplicity and measurable impact. “ABM Performance Solutions delivers four key advantages,” Burnier said.

1. Cost efficiency through self-performance
2. Customized solutions for each facility
3. Accountability through KPIs
4. Simplicity

“One partner, one invoice, one integrated solution.”

That single point of accountability transforms facility management from a set of disconnected functions into a unified performance strategy. “When you simplify and integrate, you gain control, clarity, and results,” Burnier concluded.

Let’s redefine what facility performance can do
ABM Performance Solutions helps organizations simplify operations and unlock long-term value. Talk with our experts to design an integrated approach that delivers results today and resilience for tomorrow.